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The Renewal Manager position will be responsible for owning and executing a large portfolio of renewal contracts in an assigned multinational territory. Renewal Managers are responsible for creating strategic partnerships with internal stakeholders such as Customer Success and Sales to secure every renewal. 

You are driven, curious, intelligent and deeply passionate about your craft. You will remove barriers to customer retention and collaborate with the broader customer success team to deliver a high value customer experience at time of renewal. 

Responsible for: 

  • You will own, drive, and lead the renewals process in collaboration with the CSM and the Account team to preserve and enhance customer contracts and relationships. 
  • Partner with the CSM/AE teams to fully understand and develop a clear renewal strategy for each customer based on data driven decisions.
  • Follow and adhere to best practices for all internal processes including, but not limited to, Opportunity Management, Data Quality and Accuracy, CRM Hygiene, Quotations and Forecasting.  
  • You will be responsible for identifying customer requirements and uncover roadblocks to ensure on-time commitments. 
  • Provide executive management with complete visibility to renewals and solicit executive involvement as required.
  • Accurately maintain/update a rolling 90 day forecast of renewals 
  • Leverage customer data and behavior to assess the health of each renewal
  • Acts as a Renewals brand ambassador. 

Required skills

  • Experience in Renewal/Contract management
  • Strong level of urgency, organization, and prioritization skills
  • Ability to project manage the renewal cycle, pulling in necessary resources
  • Strong process management, financial acumen, and adherence to policy
  • Ability to react and adapt to potential rapid shifts in priorities and organizational policies. 
  • Ability to grow business strategically, i.e. creating new processes and initiatives
  • Fluency in English and other languages (german, danish)
  • Experience with enterprise CRM or customer service application, particularly salesforce.com

If you choose to come and work with us, you will find that we offer a welcoming and inclusive environment with extensive development opportunities. You will have a fun and inspiring work environment with awesome colleagues.

We are looking for competent employees who can contribute to our business. Mynewsdesk works actively to ensure that our workplace is developing for everyone regardless of sex, age, ethnicity, sexual orientation, religion or disability.

Feel excited about this role? Then we’d love to talk to you!

Or, know someone who would be a perfect fit? Let them know!

Stockholm

Rosenlundsgatan 40
118 53 Stockholm Directions View page

Perks & Benefits

All of our employees play an essential part in shaping our product and business - today and tomorrow. We want you to play a part too.

  • Agile working

    We like to bring people, processes and technology together, and we like to see you fail. And get up and try again. We encourage you to continuously find new ways and solutions: what works best for you and for the business?

  • Great collegues

    We support, challenge and inspire each other. That’s something we do on every day basis, both with co-workers and customers.

  • Creativity

    Embrace your creativity. We offer the creative freedom to develop new ideas and innovative thinking. That’s why we think that in combination with our agile mindset, this is a breeding ground for really great things!

  • Great conditions

    Enjoy all the big business benefits in combination with the spirit of a start-up. You will be challenged to excel professionally and have some great perks meanwhile.

Workplace & Culture

It’s not just a job, it’s so much more. Mynewsdesk is a creative workplace where we make the most out of your talents and what you’re good at. Our high is in people and their development. Mynewsdesk is a place for you to grow, both professionally and as an individual. As a company, we are growing too. We are looking for people to join our teams, to build, sell, market, administrate and facilitate the world’s leading PR platform.

 

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email
@mynewsdesk.com
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