Small Business Customer Success Manager

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The SB Customer Success Manager is responsible for taking care of a high volume of small business customers to ensure our customers receive a maximum value from their solutions. This person should orchestrate an organization’s capability to deliver a positive and integrated customer experience and execute 1 to many programs to drive adoption. The SB customer success manager gains and leverages account intelligence to drive best practices throughout the customer lifecycle.

Responsible for:

  • Manage a high volume portfolio of small business customers. 
  • Execute a 1 to many type of programs to increase adoption, ensure retention and improve satisfaction levels.
  • Think scale, encouraging clients to utilize Mynewsdesk resources (i.e. marketing,  community forums, workshops) 
  • Proactively identify risk and deliver 1 to many educational sessions, best practices workshops to improve utilization of low usage customers 
  • Support and nurture customers through the entire customer life cycle
  • Advocate customer needs/issues internally through cross-departmental dialogue.
  • Work with your CSM peers, Professional Services, Marketing and Sales to develop the customer journey further and improve efficiency in our services.

Required skills: 

  • Relevant customer facing experience - either in customer success, technical support, product/solution specialist or AM roles.
  • Good experience in SaaS service delivery or corresponding service models.
  • Experience with enterprise CRM or customer service application, particularly salesforce.com
  • Fluency in English and other languages (german, danish)
  • Working experience in Small business or high volume/transactional level customers will be seen as an advantage in this process 
  • Good knowledge of SEO or SMM workings would be an advantage
  • You’re driven: No one needs to push you to excel; it’s just who you are.
  • Eager to learn, adapt and perfect your work; you seek out help and put it to good use.
  • You want to help and serve our customers: You understand that if they win, you win.

If you choose to come and work with us, you will find that we offer a welcoming and inclusive environment with extensive development opportunities. You will have a fun and inspiring work environment with awesome colleagues.

We are looking for competent employees who can contribute to our business. Mynewsdesk works actively to ensure that our workplace is developing for everyone regardless of sex, age, ethnicity, sexual orientation, religion or disability.

Feel excited about this role? Then we’d love to talk to you!

Or, know someone who would be a perfect fit? Let them know!

Stockholm

Rosenlundsgatan 40
118 53 Stockholm Directions View page

Perks & Benefits

All of our employees play an essential part in shaping our product and business - today and tomorrow. We want you to play a part too.

  • Agile working

    We like to bring people, processes and technology together, and we like to see you fail. And get up and try again. We encourage you to continuously find new ways and solutions: what works best for you and for the business?

  • Great collegues

    We support, challenge and inspire each other. That’s something we do on every day basis, both with co-workers and customers.

  • Creativity

    Embrace your creativity. We offer the creative freedom to develop new ideas and innovative thinking. That’s why we think that in combination with our agile mindset, this is a breeding ground for really great things!

  • Great conditions

    Enjoy all the big business benefits in combination with the spirit of a start-up. You will be challenged to excel professionally and have some great perks meanwhile.

Workplace & Culture

It’s not just a job, it’s so much more. Mynewsdesk is a creative workplace where we make the most out of your talents and what you’re good at. Our high is in people and their development. Mynewsdesk is a place for you to grow, both professionally and as an individual. As a company, we are growing too. We are looking for people to join our teams, to build, sell, market, administrate and facilitate the world’s leading PR platform.

 

Already working at Mynewsdesk?

Let’s recruit together and find your next colleague.

email
@mynewsdesk.com
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