Senior Customer Success Manager

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We are looking for a motivated, hardworking Senior Customer Success Manager to help our customers realize and improve the value of their Mynewsdesk subscription.

You are responsible for the entire customer life cycle management from onboarding and product adoption to growth. The Customer Success Manager is responsible for establishing relationships and becoming a trusted advisor. You are the “go-to” person for best practises and advice. 

We’re looking for someone who thrives by having daily interactions with customers.

Responsible for:

  • Own the entire relationship within the assigned portfolio of customers.
  • Support and nurture customers throughout the entire customer life cycle (from onboarding to advocacy) 
  • Establish a strategic trusted advisor relationship with each assigned customer and drive continued partnership value through consultancy, services and tailored training. 
  • Work with customers to establish critical goals and key performance indicators that aid the customer in achieving their best.
  • Proactively identify risk and deliver adoption activities to improve utilization of low usage customers.  
  • Maximizing growth through potentially identified up sell opportunities
  • Advocate customer needs/issues internally through cross-departmental dialogue.
  • Work with your CSM peers and Sales to develop the customer journey further and improve efficiency in our services. 

Required skills: 

  • 5  + proven experience working in a Customer Success, Account Management, or similar customer-focused role. 
  • Good experience in SaaS service delivery or corresponding service models.
  • Experience with enterprise CRM or customer service application, particularly salesforce.com
  • Good knowledge of SEO or SMM workings would be an advantage
  • You’re driven: No one needs to push you to excel; it’s just who you are.
  • Eager to learn, adapt and perfect your work; you seek out help and put it to good use.
  • You want to help and serve our customers: You understand that if they win, you win.
  • Fluency in English and other languages (german, danish) 

If you choose to come and work with us, you will find that we offer a welcoming and inclusive environment with extensive development opportunities. You will have a fun and inspiring work environment with awesome colleagues.

We are looking for competent employees who can contribute to our business. Mynewsdesk works actively to ensure that our workplace is developing for everyone regardless of sex, age, ethnicity, sexual orientation, religion or disability.

Feel excited about this role? Then we’d love to talk to you!

Or, know someone who would be a perfect fit? Let them know!

Stockholm

Rosenlundsgatan 40
118 53 Stockholm Directions View page

Perks & Benefits

All of our employees play an essential part in shaping our product and business - today and tomorrow. We want you to play a part too.

  • Agile working

    We like to bring people, processes and technology together, and we like to see you fail. And get up and try again. We encourage you to continuously find new ways and solutions: what works best for you and for the business?

  • Great collegues

    We support, challenge and inspire each other. That’s something we do on every day basis, both with co-workers and customers.

  • Creativity

    Embrace your creativity. We offer the creative freedom to develop new ideas and innovative thinking. That’s why we think that in combination with our agile mindset, this is a breeding ground for really great things!

  • Great conditions

    Enjoy all the big business benefits in combination with the spirit of a start-up. You will be challenged to excel professionally and have some great perks meanwhile.

Workplace & Culture

It’s not just a job, it’s so much more. Mynewsdesk is a creative workplace where we make the most out of your talents and what you’re good at. Our high is in people and their development. Mynewsdesk is a place for you to grow, both professionally and as an individual. As a company, we are growing too. We are looking for people to join our teams, to build, sell, market, administrate and facilitate the world’s leading PR platform.

 

Already working at Mynewsdesk?

Let’s recruit together and find your next colleague.

email
@mynewsdesk.com
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