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We’re looking for our next Customer Success star!

At Mynewsdesk Customer success is built on the ideal that to deliver long term value we must foster and partner with our customers throughout their time with us. We believe that a shared, intuitive and engaging dialogue - at every touchpoint - is key in supporting our customers achieve their communications and PR goals.

Our Customer Success Managers are able to guide customers in multiple channels and are expert multitaskers. As trusted customer advisers we work hard to create value through our tools and our services and encourage engagement in our platforms through coaching and feedback. We push hard to deliver the highest level of success excellence to all our customers, whether they are served locally or need help in a multinational marketplace.

To succeed as a CSM here you’ll need to be hands on, resourceful, analytical, adaptable, and organized. You are an exceptional communicator and possess strong ability in build rapport with your customers.

CSM responsibilities

  • Own overall relationship with assigned customers - Tasks include: Increasing adoption, ensuring retention and improving satisfaction levels.
  • Establish a trusted/strategic advisor relationship with each assigned customer and drive continued partnership value through consultancy, services and tailored training.
  • Develop, prepare for, and nurture customers from onboarding to advocacy.
  • Work with customers to establish critical goals and key performance indicators that aid the customer in achieving their best.
  • Work to identify, analyse and/or develop upsell opportunities that are right for the needs of the customer and relay user experience to our product team.
  • Advocate customer needs/issues internally through cross-departmental dialogue.
  • Work with the global CSM team to develop the customer journey further and improve efficiency in our services.

Your qualifications

  • Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention in roles such as AM or solution specialist.
  • Good experience in SaaS service delivery or corresponding service models.
  • Familiarity working with b2b customers and contacts of all sizes.
  • Impeccable written and verbal communications skills in both Swedish and English.
  • Strong team player but a self-starter/finisher when called for.
  • Working knowledge and experience in process and workflow documentation and adherence.
  • Good knowledge of SEO or SMM workings.

Our Requirements

  • 3+ years of relevant customer facing experience - either in customer success, technical support, product/solution specialist or AM roles.
  • 2+ years of experience with Salesforce, Force.com or other CRM platform.
  • Prior experience in preparing for and closing sales deals with management or C level decision makers.
  • You’re driven: No one needs to push you to excel; it’s just who you are.
  • Eager to learn, adapt and perfect your work; you seek out help and put it to good use.
  • You want to help and serve our customers: You understand that if they win, you win.
  • A technical understanding of API integrations and Hosted solutions is an advantage.

If you choose to come and work with us, you will find that we offer a welcoming and inclusive environment with extensive development opportunities. You will have a fun and inspiring work environment with awesome colleagues.

We are looking for competent employees who can contribute to our business. Mynewsdesk works actively to ensure that our workplace is developing for everyone regardless of sex, age, ethnicity, sexual orientation, religion or disability.

Feel excited about this role? Then we’d love to talk to you!

Do not hesitate to submit an application today. We would like to have your application as soon as possible, please apply by clicking the link below.

If you’d like more information on what it is like to work here at Mynewsdesk, go to our career site!

Apply for this job

Or, know someone who would be a perfect fit? Let them know!

Stockholm

Rosenlundsgatan 40
118 53 Stockholm Directions

Perks & Benefits

All of our employees play an essential part in shaping our product and business - today and tomorrow. We want you to play a part too.

  • Agile working

    We like to bring people, processes and technology together, and we like to see you fail. And get up and try again. We encourage you to continuously find new ways and solutions: what works best for you and for the business?

  • Great collegues

    We support, challenge and inspire each other. That’s something we do on every day basis, both with co-workers and customers.

  • Creativity

    Embrace your creativity. We offer the creative freedom to develop new ideas and innovative thinking. That’s why we think that in combination with our agile mindset, this is a breeding ground for really great things!

  • Great conditions

    Enjoy all the big business benefits in combination with the spirit of a start-up. You will be challenged to excel professionally and have some great perks meanwhile.

Workplace & Culture

It’s not just a job, it’s so much more. Mynewsdesk is a creative workplace where we make the most out of your talents and what you’re good at. Our high is in people and their development. Mynewsdesk is a place for you to grow, both professionally and as an individual. As a company, we are growing too. We are looking for people to join our teams, to build, sell, market, administrate and facilitate the world’s leading PR platform.

Already working at Mynewsdesk?

Let’s recruit together and find your next colleague.

email
@mynewsdesk.com
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