Customer Success Manager (parental leave)
Come wow our customers!
Seeking a Customer Success Manager with SaaS Expertise
Customers are the lifeblood of any company. And now that one of our Customer Success Manager is leaving us on maternity leave, we are looking for someone to replace her during the period March 2025 to December 2025.
In this role you need to be fluent in both German and English and there is a possibility to work from either one of our Swedish or German offices. You will mainly work with our customers in DACH.
🌟 Embrace the opportunity to make a significant impact and join our team of passionate professionals dedicated to our clients' success. 🌟
Your New Adventure Begins Here 🚀
Use your interest in PR and communication and expertise in customer insights to guide our clients through their journey. Your adaptability, tech savviness and service mindset will enable you to thrive in this role.
You Will:
- Own the entire relationship within the assigned portfolio of customers.
- Support and nurture customers throughout the entire customer life cycle (from onboarding to advocacy)
- Establish a strategic trusted PR-advisor relationship with each assigned customer and drive continued partnership value through consultancy, services and tailored training.
- Work with customers to establish critical goals and key performance indicators that aid the customer in achieving their best.
- Proactively identify risks and implement measures to enhance usage and adoption.
- Maximizing growth through potentially identified up sell opportunities.
- Advocate customer needs/issues internally through cross-departmental dialogue.
- Work with your CSM peers and Sales to develop the customer journey further and improve efficiency in our services.
What You Bring to the Table
- Proven experience working in a Customer Success, Account Management, or similar customer-focused role.
- Good experience in SaaS service delivery or corresponding service models.
- Experience with enterprise CRM or customer service application.
- It is an advantage that you have an understanding of PR and communication.
We Offer You
- An engaging role where your contributions have a direct impact on client success and satisfaction.
- A collaborative, inclusive work environment where innovation and ideas are always valued.
- Benefits tailored to your well-being, including health initiatives and flexible working arrangements.
Our workplace is nurturing, diverse, and committed to growth, ensuring our team excels personally and professionally. Join us in shaping the future of PR!
Excited by the opportunity? Apply today! 🌟
Mynewsdesk works actively to ensure that our workplace is fulfilling for everyone regardless of gender, age, ethnicity, sexual orientation, religion, or disability.
We have fun, we innovate and we provide a market-leading PR platform.
Questions?
Reach out to Hiring Manager kristina.pilkinton@mynewsdesk.com or
Talent Acquisition Manager linda.stuve@mynewsdesk.com
#DACH
- Department
- Commercial
- Role
- Customer Success Manager
- Locations
- Stockholm, Leipzig, München
- Remote status
- Hybrid
Perks & Benefits
-
Agile working
We like to bring people, processes and technology together, and we like to see you fail. And get up and try again. We encourage you to continuously find new ways and solutions: what works best for you and for the business? -
Great collegues
We support, challenge and inspire each other. That’s something we do on every day basis, both with co-workers and customers. -
Creativity
Embrace your creativity. We offer the creative freedom to develop new ideas and innovative thinking. That’s why we think that in combination with our agile mindset, this is a breeding ground for really great things! -
Great conditions
Enjoy all the big business benefits in combination with the spirit of a start-up. You will be challenged to excel professionally and have some great perks meanwhile.
Workplace & Culture
At Mynewsdesk, innovation is not just about the products we create, but also about how we work, communicate, and grow together. But enough about the technical stuff. What truly sets Mynewsdesk apart is our culture.
Here we are challengers, and our days are filled with learning, laughter, and a little bit of the unexpected. We're a diverse group of dreamers and doers, each bringing our unique flavour to the Mynewsdesk melting pot.
What we do? Picture a bustling newsroom, buzzing with creativity, where ideas soar and stories come to life. That's us! We provide cutting-edge tools for digital PR, helping businesses across the globe to share their narratives, engage their communities, and build lasting relationships.
About Mynewsdesk
Mynewsdesk is a true pioneer, providing communicators with a modern digital PR service. With just one click, you can give the right audiences direct access to relevant press releases, blog posts, social media feeds, high-resolution images and graphics, videos, and more – at the right time. Influencers can start following your newsroom, engage with content, and become part of a network of influencers.
Customer Success Manager (parental leave)
Come wow our customers!
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